Terms of Service

By creating an account or using the KleanEazy service (“Service”) you agree to these Terms. If you do not agree, do not use the Service. If you use the Service on behalf of a business, you represent that you have authority to bind that business.

You must be at least 18 years old and legally able to enter into contracts under Australian law. Cleaners must additionally complete identity, background, and (where applicable) WWCC verification, and hold current public-liability insurance.

KleanEazy is a technology platform that matches customers with independent professional cleaners. Cleaners are not employees of KleanEazy — they are independent contractors responsible for their own tax, insurance, and workplace safety obligations. KleanEazy does not perform cleaning services itself.

• Prices are shown before checkout and include the applicable platform fee (currently A$4.99 per standard booking, A$7.99 per Glam Clean).
• Payments are processed by Stripe Payments Australia Pty Ltd. By booking you authorise the charge to your saved payment method.
• Bookings cancelled more than 4 hours before the scheduled start are fully refundable. Cancellations within 4 hours may incur a 50% fee. No-shows are charged in full.
• Refunds for legitimate service issues (missed cleaner, incomplete work, damage) are assessed by admins and paid to the original payment method within 5 business days.

KleanEazy offers monthly subscription plans (e.g. Cleaner Pro A$14.99/mo, CRM Pro A$29/mo, Customer Pro A$24.99/mo, Customer VIP A$39.99/mo). By subscribing you agree that:

• Auto-renewal: Your subscription automatically renews each month at the then-current price and charges the payment method on file, until you cancel or the subscription ends for another reason.
• Cancellation: You may cancel at any time from Plans → Cancel subscription. Cancellation takes effect at the end of the current billing period. You keep full access to plan benefits until that date — no refund is issued for the current period unless required by law.
• Reactivation: If you cancel and change your mind before the period ends, you can reactivate in one click at no cost.
• Failed payments: If your card is declined at renewal we will attempt further charges over 7 days (Stripe Smart Retries) and email you to update your payment method. If we are unable to collect payment within that grace period, your subscription moves to past due and paid features (including CRM Pro tools) may be restricted until payment succeeds.
• Price changes: If we increase the price of your plan, we will notify you by email at least 30 days before the change and you may cancel to avoid the new price.
• Refunds: Subscription fees are generally non-refundable except where required by the Australian Consumer Law (ACL) or where you cancel within the first 24 hours of a new subscription and haven’t used any paid features.
• Admin-granted / comp plans: KleanEazy may occasionally grant plans free of charge (e.g. for founding cleaners or promotions). Comp plans have a fixed duration, do not auto-renew, and can be revoked at KleanEazy’s discretion.

CRM Pro subscribers can:

• See a list of their trusted-pairing customers, per-client booking history, and lifetime revenue with each.
• Save private notes about each customer (e.g. access instructions, product preferences). Notes are not visible to the customer.
• Create bookings on behalf of a trusted client (the client still receives an SMS + email with a Stripe payment link and must confirm payment before the job is treated as paid).
• Raise retro-invoices for jobs completed off-platform with the customer’s prior agreement.

By using the CRM you agree that: (a) you obtained the customer’s permission before creating a booking or invoice on their behalf; (b) your private notes must not include unlawful, defamatory, or discriminatory content; and (c) you will not use the CRM to solicit or coerce off-platform payment in a way that breaches Section 10 (Off-platform solicitation).

Unpaid bookings and invoices may be voided by the assigned cleaner (for bookings owed to them), by an admin, or by the customer’s cancellation. Once voided, the Stripe payment link is expired and no charge will be made. Voided records are not deleted — they remain in the system as an audit entry with the reason, actor, and timestamp. Paid bookings cannot be voided; they must be refunded via the standard refund flow.

• Glam Clean is a cleaning service performed in a themed outfit chosen by the customer (Classic Maid, French Maid, Butler, Bombshell, Beach, Pinup).
• It is strictly cleaning. No physical contact, sexual acts, or explicit content is offered, requested, or tolerated.
• Cleaners may decline, pause, or end any job at any time without penalty for any reason including discomfort.
• Harassment, inappropriate behaviour, or boundary-crossing requests result in immediate account termination and may be reported to law enforcement.

Body cams are optional for cleaners — not every clean is recorded. Cleaners who choose to wear one earn a “Bodycam-ready” badge on their profile. Where a recording exists, by booking you consent to being recorded in the service areas of your property for the duration of the job. Recordings are retained for up to 90 days and used only for safety, quality, and dispute purposes. Misuse of recordings (publishing, sharing on social media, using outside of a dispute) is strictly prohibited and grounds for immediate account termination and possible legal action under the Surveillance Devices Act.

Cleaners must not solicit customers found through KleanEazy to arrange bookings or payments off-platform, except via the official Trusted Pairing flow, which allows cleaners and customers who have built a genuine ongoing relationship on the platform to continue that relationship with reduced commission. Any circumvention of the platform outside Trusted Pairing (cash off the books, side-channel messaging to arrange payment) is a material breach and grounds for immediate removal, plus recovery of unpaid commission.

• Provide a safe, accessible environment for the cleaner.
• Disclose pets, hazards, or special access requirements before the job.
• Treat cleaners with respect at all times.
• Pay through the platform — do not offer or make cash / off-platform payments.
• Do not request services outside the scope of the booking.

• Show up on time, perform the booked service professionally, and adhere to safety practices.
• Maintain valid identification, insurance, and any required background checks (WWCC, police check).
• Do not solicit clients off-platform (see Section 10).
• Comply with all applicable tax, business, and workplace-health-and-safety laws in your capacity as an independent contractor.
• Use the My Clients CRM ethically — only save notes you would be comfortable a customer seeing if compelled by a subpoena.

Successful referrals earn both the referrer and the referred user A$25 in KleanEazy credit, applied automatically to their next paid booking. Credits are non-transferable, non-refundable, non-withdrawable to cash, and expire 12 months after issue. KleanEazy may revoke credits earned through fraud, self-referral, or abuse.

Harassment, discrimination (on any protected ground), illegal activity, fraud, sharing of explicit content, off-platform payments, chargeback abuse, or impersonation will result in account termination and may be reported to law enforcement.

The Service is provided “as is”. KleanEazy is not liable for the acts or omissions of independent cleaners or customers. Use at your own risk. To the maximum extent permitted by law, our aggregate liability for any claim is limited to the amount you paid for the disputed booking, or A$100, whichever is greater. Nothing in these Terms excludes or limits any rights you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) that cannot be excluded.

You agree to indemnify and hold KleanEazy, its directors, and staff harmless from claims, damages, and costs arising out of your use of the Service or your breach of these Terms.

We may suspend or terminate your account at any time for breach of these Terms, non-payment, applicable law, or safety concerns. On termination: (a) active subscriptions are cancelled; (b) unpaid bookings are voided; (c) paid bookings already scheduled will proceed unless we determine safety would be at risk; (d) your data is retained per Section 11 of the Privacy Policy.

These Terms are governed by the laws of Western Australia, Australia. Disputes are subject to the non-exclusive jurisdiction of the courts of Western Australia. Nothing in these Terms excludes rights you have under the Australian Consumer Law that cannot be excluded, restricted, or modified by contract.

General enquiries: hello@kleaneazy.com.au.
Billing & subscriptions: billing@kleaneazy.com.au.
Legal & compliance: legal@kleaneazy.com.au.